Privacy Policy
Privacy Policy
At JOSH Travels, we are committed to protecting your privacy and ensuring the security of your personal information.
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Introduction
At JOSH Travels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.
Information We Collect
We collect several types of information from and about users of our website and services, including:
2.1 Personal Information
Personal information is data that can be used to identify you individually. This may include:
- Name, email address, postal address, and phone number
- Date of birth and gender
- Passport details and other travel document information
- Payment information (credit card details, billing address)
- Travel preferences and special requirements
- Information provided when you communicate with us
2.2 Non-Personal Information
We also collect non-personal information that does not directly identify you, such as:
- Browser type and version
- Operating system
- IP address
- Access times and referring website addresses
- Information about your interactions with our website
How We Collect Information
We collect information in the following ways:
- Directly from you when you provide it to us (e.g., when you register, make a booking, or contact us)
- Automatically as you navigate through our website (using cookies and similar technologies)
- From third parties, such as our business partners and service providers
How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and managing your travel bookings
- Providing customer support and responding to your inquiries
- Sending administrative information, such as booking confirmations and updates
- Personalizing your experience on our website
- Improving our website, products, and services
- Sending marketing communications (with your consent)
- Conducting research and analysis
- Preventing fraud and enhancing security
- Complying with legal obligations
Disclosure of Your Information
We may disclose your personal information to the following parties:
- Travel suppliers (airlines, hotels, car rental companies, etc.) to fulfill your bookings
- Service providers who perform services on our behalf
- Business partners for co-branded offers or services
- Legal authorities when required by law or to protect our rights
- In connection with a business transaction, such as a merger or acquisition
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to processing
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us using the information provided in Section 11.
Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of our website.
Children's Privacy
Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
JOSH Travels Ltd.
123 Airport Road
Accra, Ghana
Email: privacy@joshtravels.com
Phone: +233 302 432124
Phone: +233 540 124713
Last updated: March 14, 2025